📦 Returns, Replacements, Refund & Cancellation Policy
At Dimension Next, we specialize in manufacturing and supplying high-quality electronic products including mobile accessories, cables, chargers, adapters, and related tech solutions.
As we primarily deal in B2B, OEM/ODM, bulk, and wholesale orders, our return and refund terms are structured accordingly.
✅ Return Eligibility (Manufacturing Defect Only)
Returns or replacements are accepted only in case of verified technical manufacturing defects, subject to the following conditions:
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An uninterrupted unboxing video clearly showing the defect is mandatory.
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Complaint must be raised within 7 days of delivery.
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Order details including Invoice Number, Date, Batch Number (if applicable), and Issue Description must be shared.
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Pre-approval from our support team is compulsory before returning any product.
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Products will be inspected and technically verified before any refund/replacement approval.
🔄 Return & Inspection Process
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Initial troubleshooting may be conducted via phone or video call.
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If unresolved, customer must ship the product back with:
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Proper packaging
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Original accessories
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Invoice copy
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Important Shipping Terms:
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Return shipping charges are borne by the customer.
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Two-way shipping (forward + return) will be applicable in all cases unless otherwise agreed in writing.
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Shipping charges are non-refundable.
🔍 Inspection Outcome
After receiving the product at our service facility:
✔ If Manufacturing Defect is Verified:
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Replacement will be issued, OR
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Credit note may be provided (as per order type)
❌ If Product is Found in Working Condition:
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No refund will be issued.
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Customer must arrange pickup at their own cost.
❌ If Issue is Due to Compatibility:
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No refund.
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Partial adjustment may be considered after deducting applicable testing and logistics charges.
❌ If Product is Physically Damaged or Mishandled:
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No refund or replacement.
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Pickup must be arranged by customer.
🚫 Not Eligible for Return
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Used or installed products without defect proof
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Physical damage caused during installation or usage
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No unboxing video
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Missing original packaging, accessories, or invoice
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Custom OEM/ODM manufactured goods
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Branding or customized products
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Orders returned due to incorrect address
🛑 Cancellation Policy
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Orders cannot be cancelled once production has started (for OEM/ODM orders).
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Orders cannot be cancelled once dispatched.
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If cancelled before dispatch:
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5% deduction for standard orders (processing fees)
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For customized/OEM orders, advance payment is non-refundable
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If cancelled after dispatch:
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10% deduction + shipping charges will apply
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📦 Bulk & OEM Orders
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No return or refund on bulk, wholesale, or customized orders except in case of verified manufacturing defects.
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Samples once approved cannot be disputed in bulk production unless deviation from approved specification is proven.
📞 Need Assistance?
📞 Call: 9312631617
💬 WhatsApp: 9312631617
📧 Email: support@dimension-next.in
